logo

Product | Campus Support

All-in-One Campus Management Platform

Manage all campus-related services on a unified platform.

Campus Support Platform

Our Campus Support platform is designed to cater to the diverse needs of both internal and external stakeholders, making it a cornerstone for fostering a supportive, inclusive, and efficient campus environment.

This comprehensive system extends its capabilities beyond traditional case management to include service requests, integrated seamlessly with a versatile payment gateway for handling associated fees, ensuring a streamlined experience for all campus support services.

Features

Explore the distinct features that make KenMeet the one-stop platform for student services management. Our comprehensive dashboard allows institutes to efficiently manage every step of the alumni lifecycle.

Multi-Channel Submission

Empower users to submit cases and service requests through diverse channels including email, website, portal, and mobile app, ensuring accessibility for every member of the campus community.

  • Ticket-Based Queries: Easy submission of academic or personal queries, requests, or complaints through a ticket system.
  • Rapid Response: Quick and efficient resolution of requests and concerns.
  • Accessible Anytime: A 24/7 support system ensuring no stakeholder is left unattended.
campus-support images
campus-support images

Intelligent Case and Service Management

Utilize advanced algorithms for case and service request allocation and assignment, ensuring efficient resolution by directing them to the appropriate department or individual.

campus-support images

Extended Service Requests

Cater to a broad spectrum of service requests, from academic support services such as academic documents to ID card issuances, incorporating an automated fee calculation and collection mechanism for services that require payment.

campus-support images

Dynamic Escalation and Automated Workflows

Implement automated workflows for case and service management, including a dynamic escalation protocol that ensures timely attention to unresolved or critical issues.

campus-support images

Proactive Chatbot Support

An AI-powered chatbot offers immediate assistance and guidance, providing stakeholders with quick answers to common queries and facilitating efficient service request submissions.

Comprehensive Tracking and Analytics

Offer detailed tracking of cases and service requests, alongside analytics and insights that inform continuous improvement and strategic decision-making, enhancing educational support systems.

campus-support images
campus-support images

Integrated Payment Gateway

Facilitate seamless financial transactions with a secure and integrated payment gateway, enabling the straightforward handling of fees associated with service requests.

campus-support images

Automated Financial Transactions

Seamless integration of financial transactions within the case and service request workflows, providing convenience and transparency.

Comprehensive campus support in a few clicks

Empower your institute's campus operations with data-driven decision making

Crack the code of efficient campus support with Ken42

Guide your institute towards peak productivity with specialized tools that simplify campus management.

Enhanced Operational Efficiency image
Enhanced Operational Efficiency

Streamline the management of cases and service requests, reducing resolution times and administrative burdens through automation and intelligent routing.

Improved Financial Management image
Improved Financial Management

Simplify the financial aspects of service requests with an integrated payment system, enhancing transparency and ease of payment for users.

Increased Stakeholder Satisfaction image
Increased Stakeholder Satisfaction

Provide a responsive and user-friendly platform that addresses the diverse needs of the campus community, improving overall satisfaction and engagement in university support.

Data-Driven Decision Making image
Data-Driven Decision Making

Leverage detailed analytics to gain insights into student support services, facilitating informed decisions that continuously enhance the quality of educational support systems.

Frequently Asked Questions

FAQs / Help Center

Any questions?
We have answers!

What is the campus management system?

A campus management system is a comprehensive software solution designed to streamline the operational, academic, and administrative processes of educational institutions. It serves as a centralized platform to manage various aspects of campus life, including student records, faculty and staff management, administrative tasks, and service requests.

What are the key features of campus management system?
  • Key features of Campus Management System:
  • Multi Channel Submission
  • Intelligent Case and Service Management
  • Extended Service Requests
  • Dynamic escalation and Automated workflows
  • Proactive Chatbot Support
  • Comprehensive Tracking and Analytics
  • Integrated Payment Gateway
  • Automated Financial Transactions
What are the benefits of a CMS?
  • Adopting a Campus Management system offers several advatages to educational institutions such as:
  • Operational Efficiency
  • Automates Repetitive tasks, reduces manual errors & optimizes resource allocation
  • Improved Stakeholder Experience: Increases user satisfaction through quick and transparent responses to queries and service requests.
  • Time and Cost Savings: Reduces administrative overhead and enables institutions to focus more on educational outcomes.
  • Improved Collaboration: Connects students, faculty, and staff on a unified platform, promoting better communication and teamwork.
  • Secure Transactions: Facilitates financial processes with an integrated and secure payment gateway.
  • Scalable Solutions: Adapts to the growing needs of institutions, making it suitable for both small and large campuses.
  • Data
  • Driven Insights: Provides actionable analytics to identify trends and optimize processes, improving decision
  • making.
What are the features of a CMS?
  • The features of a campus management system can be categorised into the following: Administrative Features:
  • Admissions and enrollment management
  • Faculty and staff records management
  • Fee calculation and payment tracking
  • Attendance tracking Student
  • Centric Features:
  • Academic performance tracking
  • Course registration and scheduling
  • Grievance and service request submission
  • Access to study materials and resources Support Features:
  • Case management with automated routing
  • Escalation workflows for unresolved issues
  • AI powered chatbot support
  • 24/7 helpdesk services Analytical Features:
  • Real time dashboards for monitoring campus operations
  • Reporting on key metrics like service request resolution times
  • Insights into student satisfaction and performance trends Integration Features:
  • Payment gateway integration for fee collections
  • LMS integration for academic resource access
  • Compatibility with existing campus IT infrastructure
bg

Ken42 for you

Discover How Ken42 Can Personalize Your
higher education support Journey. Get Started Today!